Shipping Information
We strive to get your hair care essentials to you as quickly and smoothly as possible. Below is a detailed overview of our shipping process, including delivery timelines, free shipping benefits, and other key details to keep you informed.
Global Free Shipping
We’re proud to offer free shipping on all orders worldwide—no minimum purchase required. There are no hidden shipping fees or surcharges; the price you see at checkout is the total amount you pay. This benefit applies to every item in our store, making it easier than ever to stock up on your favorite hair care products without extra costs.
Order Processing Time
All orders are processed and prepared for shipment within 1-3 business days. Processing time may vary slightly during peak shopping periods, but we work diligently to ensure your order is on its way to you as soon as possible. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Timeframes
After your order has been shipped, delivery times are as follows:
-
For customers in the United States: Delivery typically takes 6-12 days from the date of shipment.
-
For international customers: Delivery timelines may vary based on your location, but we aim to ensure your order arrives in a timely manner. You can track your package using the tracking link provided in your shipping confirmation email.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, carrier disruptions, or extreme weather conditions. We will keep you updated if any significant delays occur.
Tracking Your Order
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package’s progress. You can also check the status of your order by logging into your account on our website. If you do not receive a tracking email within 4 business days of placing your order, please contact us via the form on our Contact Us page for assistance.
Pricing & Currency
All products are priced in USD (United States Dollars), and all transactions are processed in USD. There are no additional currency conversion fees added by our store at checkout, though your payment provider may apply their own rates. Please check with your payment provider for details on currency conversion charges.
Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout. We cannot be held liable for orders delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect address after placing your order, please contact us immediately. We will attempt to update the address if your order has not yet been shipped; however, we cannot guarantee changes once processing has begun.
Missing or Lost Packages
If your package shows as delivered but you have not received it, please first check with your neighbors, building management, or local post office, as packages may be left in a secure location. If you still cannot locate your package, contact us via the Contact Us form with your order number and tracking details. We will investigate the issue with the carrier and assist you in resolving the matter.
Contact Us
For any questions or concerns regarding shipping, please reach out to us through the form on our Contact Us page. Our team will respond to your inquiry as quickly as possible to provide further assistance.
