We are committed to ensuring our website is accessible to all users, regardless of ability or disability. We strive to comply with applicable accessibility standards and regulations to provide an inclusive shopping experience for everyone looking to purchase our hair care products.
This statement outlines our accessibility efforts, the standards we follow, and how users can provide feedback or request assistance if they encounter accessibility barriers on our website.
Our Accessibility Commitment
We aim to make our website usable by all individuals, including those with visual, auditory, motor, or cognitive disabilities. We recognize that accessibility is an ongoing process, and we continuously work to improve our website’s design, functionality, and content to meet evolving standards and user needs.
Accessibility Standards We Follow
We design and maintain our website with reference to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognized standards provide recommendations for making web content more accessible, covering areas such as:
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Perceivability: Ensuring content is available to all senses (e.g., text alternatives for non-text content, captions for audio).
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Operability: Making the website navigable and usable via different input methods (e.g., keyboard navigation, compatible with assistive technologies).
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Understandability: Creating clear, consistent content and navigation that is easy to follow.
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Robustness: Ensuring the website works with current and future assistive technologies and browsers.
Accessibility Features Implemented
To enhance accessibility, our website includes the following features and considerations:
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Keyboard navigation support: All interactive elements (buttons, links, forms) can be accessed and operated using a keyboard.
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Semantic HTML structure: Clear heading hierarchy and proper labeling to assist screen readers in interpreting content.
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Form accessibility: All form fields (including the Contact Us form) have descriptive labels and error messages for clarity.
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Color contrast: We maintain adequate color contrast between text and backgrounds to improve readability for users with visual impairments.
Feedback & Reporting Accessibility Issues
We welcome feedback from users regarding the accessibility of our website. If you encounter any barriers, have suggestions for improvement, or need assistance accessing any content or features, please contact us via the form on our Contact Us page. When reaching out, please include:
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The specific page or feature where you encountered the issue.
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A detailed description of the accessibility barrier or your request for assistance.
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Your preferred contact method, so we can follow up with you promptly.
We will review all accessibility feedback and work to resolve reported issues in a timely manner. We also use user feedback to inform our ongoing accessibility improvements.
Assistance with Website Usage
If you need help navigating our website, placing an order, or accessing any information due to accessibility challenges, our customer service team is here to assist you. Contact us via the Contact Us form, and we will provide the support you need to complete your desired actions.
Ongoing Improvement
Accessibility is a continuous journey. We regularly review and update our website to address new accessibility needs, incorporate feedback, and align with the latest WCAG standards. We also train our team on accessibility best practices to ensure our website remains inclusive as we grow.
We are dedicated to making our hair care products and shopping experience accessible to everyone. Thank you for helping us improve by sharing your feedback and experiences.
