Refund Policy

Refund & Return Policy

We want you to love your hair care products as much as we do. If for any reason you’re not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is risk-free and worry-free.

Return Eligibility

You may return any unused, unopened items within a 60-day window from the date you receive your order. To be eligible for a refund, products must be in their original packaging, with all tags and seals intact. We reserve the right to refuse returns that do not meet these criteria, including items that are used, damaged, or missing original packaging.

How to Initiate a Return

To start a return, please contact us via the form on our Contact Us page. Provide your order number, the name of the product(s) you wish to return, and a brief reason for the return. Our team will respond with a return authorization and detailed instructions on how to send your items back.
Please note that customers are responsible for covering the shipping costs of returning items to us. We recommend using a trackable shipping method to ensure your return package is delivered safely, as we cannot be held liable for lost or damaged return shipments.

Refund Processing

Once we receive and inspect your returned items (and confirm they meet our return eligibility criteria), we will initiate your refund. Refunds are processed within 5-10 business days and will be credited back to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider or bank. We do not charge any restocking fees for eligible returns, and the full purchase price (excluding any return shipping costs you incur) will be refunded.

Refund Exceptions

While we strive to offer flexible returns, the following exceptions apply:
  • Used or opened products will not be eligible for a refund unless they are defective.
  • Defective products must be reported within the 60-day return window. We may request photos or additional details to verify the defect before processing a refund or replacement.
  • Refunds will not include the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Missing or Delayed Refunds

If you have not received your refund within 10 business days of us confirming your return, please first check your bank or payment provider’s transaction history—refunds may take additional time to process on their end.
If the refund still does not appear, contact us via the Contact Us form with your order number, return authorization number, and proof of the refund delay. Our team will investigate the issue and provide updates as soon as possible.

Currency for Refunds

All refunds are processed in USD (United States Dollars), matching the currency of your original purchase. Your payment provider may apply currency conversion rates to the refund, and any associated fees are the responsibility of the customer.

Contact Us

For any questions, concerns, or assistance with returns and refunds, please reach out to us through the form on our Contact Us page. Our team is committed to resolving your inquiries promptly and ensuring a smooth return process.