Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us when using our website and purchasing our hair care products. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding your data. By using our website or making a purchase, you agree to the practices outlined in this policy.

Information We Collect

We only collect personal information that is necessary to provide our services, process your orders, and enhance your shopping experience. The information we may collect includes:
  • Order & Contact Information: Name, email address, phone number, shipping address, and billing address. This information is collected when you place an order, create an account, or contact us for support.
  • Payment Information: We do not store full payment details (such as credit card numbers) on our servers. Payment information is processed securely through trusted third-party payment processors, and we only receive confirmation of payment completion.
  • Website Usage Data: Non-personal information such as IP address, browser type, device information, and pages visited on our website. This data is collected anonymously to analyze website performance, optimize user experience, and improve our services.
  • Cookies & Tracking Technologies: We use cookies to remember your preferences, track your shopping cart, and personalize your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of our website.

How We Use Your Information

Your personal information is used solely for the following purposes, in compliance with the "minimum necessary" principle for data collection:
  • Process and fulfill your orders, including shipping products and sending order confirmations.
  • Provide customer support, respond to your inquiries, and assist with returns or refunds.
  • Improve our website, products, and services based on usage data and customer feedback.
  • Send important updates related to your order or our services (e.g., shipping notifications, refund confirmations).
  • Ensure the security of our website and prevent fraudulent activities.
We will never use your personal information for marketing purposes without your explicit consent. You may opt out of any non-essential communications at any time.

Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted third parties who assist us in providing our services, and these parties are obligated to protect your data:
  • Payment Processors: To securely process your payments, in compliance with financial industry standards.
  • Shipping Partners: To deliver your orders, with only the necessary information required for delivery.
  • Legal Authorities: If required by law, court order, or to protect our legal rights, we may disclose your information to relevant authorities.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure server hosting, encryption of sensitive data, and regular security audits. While we strive to keep your data safe, no online platform is 100% secure, and we cannot guarantee absolute security.

Your Data Rights

In accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA), you have the following rights regarding your personal information:
  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request correction of any inaccurate or incomplete personal information.
  • Right to Deletion: Request deletion of your personal information, subject to legal obligations to retain certain data (e.g., order records for tax purposes).
  • Right to Opt-Out: If we ever share your data with third parties for purposes beyond order processing (which we do not currently do), you may opt out of such sharing.
To exercise any of these rights, please contact us via the form on our Contact Us page. We will respond to your request within a reasonable timeframe and verify your identity before processing to protect your privacy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized. Order records may be retained for tax and accounting purposes for a reasonable period.

Third-Party Websites

Our website may contain links to third-party websites (e.g., payment processors, shipping partners). This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and products are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us through the form on our Contact Us page. Our team will respond promptly to assist you.

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